Frequently Asked Questions
How do I create my first box?
Tap the "Create Box" button on the home screen, enter a name for your box (like "Kitchen" or "Bedroom 1"),
add items to the contents list, and save. To generate QR code labels, go to the Labels page by tapping
the "Labels" button on the home screen.
How do I generate QR code labels?
From the home screen, tap the "Labels" button. This will take you to the Labels page where you can
generate QR codes for your boxes. Select the boxes you want to create labels for, and Box Buddy will
generate unique QR codes for each one.
How do I print QR code labels?
After generating QR codes on the Labels page, you can view and print them. Use your device's screenshot
and print features, or share the labels to a printer. You can print on regular paper and tape them to
your boxes, or use label paper for a cleaner look.
Does Box Buddy work offline?
Yes! Box Buddy works fully offline. You can create, edit, and scan boxes even without WiFi.
Your changes will automatically sync when you reconnect to the internet. This is perfect for moving day!
How do I scan a QR code?
Use the built-in scanner in Box Buddy by tapping the scan button. The app will scan the QR code
and instantly show you the contents of that box.
What's the difference between Free and Pro?
Free: Up to 20 boxes with full offline access, QR codes, and search.
Pro: Unlimited boxes plus any future premium features we add.
One-time purchase of $4.99 - no subscription!
Can I share my boxes with family?
Family sharing is coming soon! For now, you can share screenshots of box contents or the Labels page
with family members to help coordinate your move.
How do I upgrade to Pro?
When you create your 16th box, you'll see an upgrade prompt. You can also tap
"Settings" → "Upgrade to Pro" at any time. The purchase is processed through the App Store/Play Store.
Can I export my box list?
Yes! Go to Settings → Export Data. You can download your complete box inventory as a CSV file,
which you can open in Excel, Google Sheets, or any spreadsheet app.
Is my data safe and private?
Absolutely. Your data is encrypted and stored securely on Google Cloud servers. We never share,
sell, or use your box inventory for any purpose other than providing the service.
Read our
Privacy Policy for details.
What happens if I delete my account?
All your data (boxes, contents, QR codes) will be permanently deleted within 30 days.
This cannot be undone. We recommend exporting your data first if you might need it later.
I'm getting sync errors. What should I do?
- Check your internet connection
- Force-close and restart the app
- Make sure you're using the latest version
- Try logging out and back in
If issues persist, contact support with details about when the error occurs.
Can I get a refund?
Refunds are handled by Apple or Google. For iOS: Go to Settings → [Your Name] → Media & Purchases →
View Account → Purchase History → Report a Problem. For Android: Visit the Play Store,
find Box Buddy in your purchase history, and request a refund. Refunds are typically only available
within 48 hours of purchase.
How do I delete a box?
Open the box to view its details, then tap the "Delete Box" button. You'll be asked to confirm.
Deleted boxes cannot be recovered, so make sure you really want to delete it!
Can I use Box Buddy for storage, not just moving?
Absolutely! Box Buddy works great for storage units, attics, garages, or anywhere you have
boxes you want to organize. Many users keep it installed long-term to track their storage.
Why aren't QR codes generated automatically when I create a box?
QR codes are generated on the Labels page to give you control over when and how you create labels.
This way, you can create multiple boxes first, then generate all your labels at once when you're ready
to print. Just tap the "Labels" button on the home screen to access the Labels page.
© 2025 Ophelion Software. All rights reserved.
Made with ❤️ to make moving less stressful